Privacy Policy
This privacy notice for Linda Pullan Podiatry('we', 'us', or 'our') collects, uses, and protects your personal information when you use our website or receive our services. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.Please read this policy carefully to understand how we handle your information. We may update this policy from time to time, so please check this page regularly.
Questions or concerns?
Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@lindapullanpodiatry.co.uk
What We Collect
We may collect and process the following personal data about you:
- Name and contact details (email, phone, address)
- Demographic information (e.g., postcode, preferences)
- Medical and health information relevant to your treatment
- Appointment and payment details
- Information you provide through surveys or communications
- Website usage data via cookies (see Cookies section)
How We Use Your Information
We use your personal data for the following purposes:
- To provide and manage your podiatry treatment and care
- To communicate appointment reminders and follow-ups
- For internal record keeping and improving our services
- To comply with legal and regulatory obligations
- For marketing communications (only if you have opted in)
- To operate our website and monitor its performance
Appointment Reminders & Communication
We may contact you via SMS or email to remind you about upcoming or follow-up appointments. These reminders are typically sent around 3, 6, and 12 months after your visit. This is based on Article 9(2)(h) of the UK GDPR (provision of healthcare).You may opt out at any time by replying “opt out” to text messages or emailing info@lindapullanpodiatry.co.uk
Children's Data
If you are under 16, we require consent from a parent or guardian before collecting or processing your personal data. We take extra care to protect children’s privacy and will only use the data to provide safe and effective care.
Photography Consent
We may take photographs for clinical or educational purposes, but only after obtaining your verbal consent beforehand. No photographs will be taken without your permission, and these will be handled securely in compliance with data protection laws.
CCTV and Audio-Visual Monitoring
We operate CCTV with audio and video recording in the reception areas of our clinics. This is for legitimate purposes including staff and patient safety, theft prevention, and managing incidents of inappropriate or abusive behaviour.No CCTV is used in treatment or private consultation rooms. Recordings are securely stored and only accessed by authorised staff, retained only as long as necessary. This processing is based on our legitimate interest in maintaining a safe environment under the UK GDPR.
Payment Information
We do not store your card or payment details. Payment links we send are secure and encrypted to protect your information.
Data Sharing Within the Practice
The Arch Foot Clinic operates two branches — one in Kenton and one in Harrow Weald (operating as Linda Pullan Podiatry). Both form a single clinical practice managed by the same team.In line with UK GDPR and Data Protection Act 2018, your medical information is securely stored in one clinical system. Authorised healthcare professionals at both locations can access your relevant medical records as needed to provide continuous and safe care. You may receive communications from The Arch Foot Clinic or Linda Pullan Podiatry.
Patient Records and Retention
We maintain comprehensive patient notes and medical records securely for the legally required period. This is typically a minimum of 8 years after the conclusion of treatment or longer if applicable (such as for children or other legal requirements).Records are stored confidentially and handled only by authorised personnel.
Cookies
Our website uses cookies to improve user experience and analyse traffic. Cookies are small files stored on your device that help tailor the website to your preferences. You can choose to accept or decline cookies via your browser settings.
Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before submitting any personal data.
Controlling Your Personal Information
You have rights over your personal data, including the right to:
- Access the data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion or restriction of your data
- Object to processing or marketing communications
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us at info@lindapullanpodiatry.co.uk.
Use of Google Ads and Advertising Cookies
We use Google Ads to promote our services. Google may place cookies or use tracking technologies on your device to collect anonymised browsing data, helping us measure ad effectiveness and deliver relevant ads.For more details, please see Google Privacy & Terms. To opt out of Google’s personalised ads, visit Google Ads Settings.
Contact us
If you have any questions about this privacy policy or how your data is handled, please contact:
Linda Pullan Podiatry
Email: info@lindapullanpodiatry.co.uk
